Cirkex Privacy Policy – How We Protect Your Data

1Introduction

Cirkex operates an online sports betting and casino platform designed for adult users in Pakistan. As part of providing these services, we collect and process certain personal information about our users. This Privacy Policy explains in plain language exactly what we collect, why we collect it, how we use it, and what choices you have.

We take privacy seriously. The information you share with us is used only to run the platform, verify your identity, process your PKR deposits and withdrawals, and improve your overall experience. We do not use your data for purposes beyond what is described in this policy, and we do not sell it to anyone.

This policy applies to all users of the Cirkex website and mobile application, including the Android APK and the iPhone web app. If you are accessing the platform through a third-party device or browser, this policy still applies to the data we collect on our end.

If you have questions about anything in this policy, the FAQ page covers common queries, and you can always contact our support team directly.

2What Information We Collect

We collect information in three main ways: information you give us directly, information generated by your use of the platform, and information from third-party services we use to operate the platform.

Information You Provide

• Registration details: Full name, date of birth, email address, phone number, and the username and password you choose.
• Identity verification: When required, we may ask for a copy of your CNIC, passport, or another government-issued ID to verify your age and identity.
• Payment information: Your JazzCash number, Easypaisa account, bank account details, Raast ID, or card information used for deposits and withdrawals. Full payment credentials are processed securely and are not stored on our servers beyond what is necessary.
• Communications: Messages you send to our support team, feedback you submit, and any other direct correspondence with Cirkex.

Information Generated Automatically

• Usage data: Pages and sections of the platform you visit, how long you spend on them, and the order in which you navigate.
• Betting and gaming activity: The bets you place, the casino games you play, deposit and withdrawal transactions, bonus usage, and account balance history.
• Device and connection data: Your IP address, browser type and version, operating system, device model, and screen resolution.
• Session data: Login timestamps, session duration, and activity patterns during each visit.

Information from Third Parties

• Identity verification providers may confirm whether the details you submitted match official records.
• Payment processors return transaction status updates (success, failure, pending) to our system.
• Fraud detection services may flag account activity patterns that resemble known fraud or money laundering behaviour.

3How We Use Your Information

Every piece of data we collect is used for a specific, legitimate purpose. The table below gives a clear overview:

We do not use your data for targeted advertising to third parties, and we do not build advertising profiles to sell to external companies.

4Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contract performance: Processing your account registration, deposits, withdrawals, and bets is necessary to provide the service you signed up for.
• Consent: Where you have given us specific consent — for example, agreeing to receive promotional updates — we process that data based on your consent. You can withdraw consent at any time by contacting support.
• Legitimate interests: We process certain data, such as fraud detection signals and usage analytics, where it is in our legitimate interest to operate a secure and well-functioning platform, provided these interests do not override your privacy rights.
• Legal obligations: Certain data is processed because we are required to — for example, identity verification to ensure compliance with age requirements.

5Who We Share Your Data With

We do not sell, rent, or trade your personal data. We share it only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processors receive the payment information required to complete your transactions. These providers operate under their own privacy and security policies.
• Identity verification services: If we need to verify your age or identity, we may share relevant details with a third-party KYC (Know Your Customer) provider.
• Fraud prevention and security: We work with services that help detect unusual account activity, potential fraud, or money laundering patterns.
• Technology service providers: Companies that help us run the platform — such as cloud hosting, analytics, and customer support tools — may process some data on our behalf. They are contractually required to handle your data securely and only for the purposes we specify.
• Legal requirements: We may disclose data if required to do so by a court order or other lawful legal process.

6Payment Data & PKR Transactions

All financial transactions on Cirkex are processed in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or card, the payment details you enter are transmitted securely to the relevant payment processor.

We do not store your full card numbers or mobile wallet PINs on our servers. Payment method identifiers (such as the last four digits of a card, or a partial mobile number) may be retained to help you identify your payment method in future transactions and to assist with dispute resolution.

Transaction records — including deposit amounts, withdrawal requests, and processing dates — are stored as part of your account history. This is necessary for account management, dispute resolution, and fraud prevention.

If a payment is flagged as suspicious by our payment processors or internal fraud systems, the transaction may be held pending a review. You will be notified if this affects your account.

7Cookies & Tracking Technologies

Cirkex uses cookies and similar technologies to make the platform work properly, remember your preferences, and help us understand how users navigate the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, maintain your cart or bet slip, and ensure security features work correctly. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: We use anonymised analytics to understand which parts of the platform are most used, where users encounter problems, and how we can improve the experience. This data does not identify you personally.
• Preference cookies: These remember your settings, such as language preferences or display options, so you do not have to re-enter them on each visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the platform performs. Most modern browsers allow you to block or delete cookies — check your browser's help section for instructions specific to your device.

8Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure, in line with our operational and legal needs. Specifically:

• Account data is retained while your account is open. After closure, basic account records are kept for a period necessary to resolve any outstanding disputes or meet legal obligations, then securely deleted.
• Transaction records are retained for a minimum period required for financial record-keeping purposes.
• Identity verification documents are retained as required by our age verification and fraud prevention obligations, then securely deleted.
• Support communications are kept for as long as they are relevant to your account history or any ongoing issues, and are deleted when no longer needed.
• Usage and analytics data is retained in anonymised or aggregated form for platform improvement purposes and does not identify you personally after anonymisation.

When your data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you.

9How We Protect Your Data

Security is not an afterthought at Cirkex — it is built into how we operate. We apply multiple layers of protection to keep your personal information safe:

• Encryption in transit: All data exchanged between your device and our servers is encrypted using TLS (Transport Layer Security), the same standard used by banks and major financial platforms.
• Encryption at rest: Sensitive data stored on our servers — including identity documents and payment identifiers — is encrypted so that even in the unlikely event of a server breach, the data cannot be easily read.
• Access controls: Only authorised Cirkex staff with a legitimate need to access your data can do so. Access is logged and monitored.
• Fraud monitoring: Our systems continuously monitor for unusual login activity, suspicious betting patterns, and other signals that could indicate account compromise or fraud.
• Secure password storage: Your password is never stored in plain text. We use strong one-way hashing so that even Cirkex staff cannot read your password.

While we take all reasonable steps to secure your data, no online platform can guarantee absolute security. We recommend that you use a strong, unique password for your Cirkex account and never share your login credentials with anyone.

10Your Rights Over Your Data

You have meaningful control over your personal information. Here is what you can do:

• Access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Correction: If any of your personal information is inaccurate or out of date, you can ask us to correct it. You can update basic details like your email and phone number directly in your account settings.
• Deletion: You can request that we delete your personal data. We will action this where we are not legally required to keep it. Note that transaction records may need to be retained for a minimum period for financial compliance reasons.
• Restriction: You can ask us to restrict how we use your data in certain circumstances — for example, while a dispute is being investigated.
• Objection: You can object to certain types of processing, such as direct marketing communications. We will stop that use of your data promptly.
• Withdrawal of consent: Where processing is based on your consent, you can withdraw that consent at any time. This will not affect anything that happened before withdrawal.

To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe and will ask you to verify your identity before actioning a request, to protect your data from being accessed or deleted by someone else.

11Children and Minors

Cirkex is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires users to confirm they are 18 or older, and we carry out age verification checks to enforce this.

If you are a parent or guardian and believe a minor has registered on Cirkex without your knowledge, please contact our support team immediately. We will investigate and close the account promptly, and any funds involved will be handled in line with our age verification policy.

We take underage access seriously and have systems in place to detect and act on it. If verification reveals that an account was registered by someone under 18, the account will be closed and the matter reported where required.

12Updates to This Privacy Policy

We may update this Privacy Policy from time to time as the platform evolves, as regulations change, or to reflect improvements in our data practices. When we make changes, the updated version will be published on this page with a revised "Last Updated" date at the top.

For significant changes — such as a new type of data being collected or a new category of third-party sharing — we will notify registered users via email or an in-platform notice before the changes take effect.

Your continued use of the Cirkex platform after any updates are published means you accept the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact us to request account closure and data deletion.

We recommend bookmarking this page and checking it occasionally, especially if you are a regular Cirkex user.

13Contact Us About Privacy

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please get in touch with the Cirkex team:

• Email: [email protected]
• Live Chat: Available once you are logged into your account on the platform.
• FAQ: Visit our FAQ page for quick answers to common questions about accounts, data, and platform usage.

When contacting us about a data request, please include your registered email address and a brief description of your request. We will verify your identity before actioning anything that affects your account data.

We aim to respond to all privacy-related enquiries within 5 working days. For urgent account security matters, please mark your message as urgent so our team can prioritise it.